You may return most new, unopened items within 30 days of delivery for a full refund or exchange. Items must be in original condition. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We currently ship online orders only to locations inside the United States except Hawaii and Alaska. We are unable to ship to P.O. Boxes . Please provide a street address. An e-mail confirmation will be sent when your order is shipped, including a shipment tracking number.
Shipments are made via UPS, FEDEX or USPS.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping option you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Sales Tax Policy
We collect New Jersey state sales tax for the orders shipped.
Credit Card Policy
We use third party credit card processor and accept the following credit cards: VISA, MasterCard, Discover and American Express.
Your credit card statement will show "PETZYME.COM" as the billing name of the merchant.